Refund policy

Returns and exchanges

We want you and your dog to love your YAPS headwear. If it's not quite right, here's how it works.

Changed your mind? Email us at helloyapscaps@gmail.com within 14 days of your order arriving, and send it back to us within 14 days of telling us. We'll refund the price of the item and your original delivery cost once we receive it.

Wrong size? We're happy to swap it if you ordered the wrong size, subject to stock. We'll cover the postage to send your replacement; you cover the postage back to us.

Return conditions: Items must be unworn (a quick try-on is fine), clean and free of dog hair, with the YAPS swing tag still attached.

Return postage: For changes of mind and size swaps, you pay to send the item back. We recommend using a tracked service, as we can't be responsible for items lost on the way back to us.

Faulty or damaged? Email us with a photo and we'll replace it or refund you, including postage costs both ways.

To start a return: Email helloyapscaps@gmail.com with your order number and we'll send you the return address.

Refunds go back to the original payment method within 14 days of us receiving your return.